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Common queries answered

Frequently asked Questions

How long does it take for me to receive my order?

Usually your order will be shipped 1-2 business days after placing your order (subject to card clearance and stock availability – up to 7 days during sale/campaign periods). Depending on your location and shipping option, your delivery times may vary.

Once you have placed an order we will send you a confirmation email. After your package has left our warehouse and begun the delivery process, we will send you another email with a final confirmation and tracking number. After you have received your tracking number, you can follow the stages of delivery on the shipping companies website for an estimate on when your product will arrive.

How can I track my order?

Once you have placed an order we will send you a confirmation email. After your package has left our warehouse and begun the delivery process, we will send you another email with a final confirmation and tracking number.

Using the tracking number you can follow the stages of delivery on your chosen shipping company’s website for an estimation on when your product will arrive.

Will my order be subject to Duties & Taxes?

Orders shipped to addresses located in the EU or the US will not have Duties & Taxes applied to the order, however orders that are shipped to addresses outside of the EU or the US will be subject to local Duties & Taxes.  

Duties & Taxes are a separate fee than the shipping costs and will be applied when the shipment reaches your Country, they are due at the time of delivery and are your responsibility to pay. Duties & Taxes are applied to the full value of the products, voucher codes and promotions are not taken into consideration.  

For more information on Duties & Taxes for your order, please consult with your Country’s Customs office or Import laws.

I haven’t received my order – what can I do?

If you have not received your order, there are several troubleshooting options you can take. Firstly, we advise you to contact the shipping company you selected when placing your order with your tracking number. They will be able to provide more specific details about where or who they delivered the package to.

How can I change my order after purchasing?

In an effort to process and ship your order as efficiently as possible, there is only a short period of time to request to change your order.

How can I cancel my order after purchasing?

In an effort to process and ship your order as efficiently as possible, there is only a short period of time to request to cancel your order. Please email us.

For some customers with an account at website, it is possible to sign in and cancel the order from within your account. You will need to view the ‘My Orders’ page and then select the order you would like to cancel.

How can I withdraw my order?

Once your order has been completed and it is no longer possible to cancel the order, you have the right to withdraw from the order by providing written notice via email or regular mail within 30 days of receiving the product.

You may use the model withdrawal form set forth below, but it is not obligatory:

— To Zound Industries International AB:

— I (*) hereby give notice that I (*) withdraw from my (*) contract of sale of the following products (*),

— Ordered on (*)/received on (*),

— Name of consumer(s),

— Address of consumer(s),

— Signature of consumer(s) (only if this form is notified on paper),

— Date

I have completed an order but haven’t received any shipping details

Your order confirmation and shipping details should be sent to you shortly after your payment has been accepted. In the chance that the payment goes into manual review, it may take an additional 1 – 2 business days for the payment to be accepted and the email order confirmation to be sent.

The email containing your shipping details and tracking number will be sent to you after the order has been processed and dispatched with the shipping company.

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